Alberta General Insurance Level 1 Practice Exam

Up-selling involves selling an upgraded version of an existing product or service, rather than unrelated products. Option A is incorrect because up-selling typically involves presenting complementary or supplemental products. Option C is incorrect because up-selling does not necessarily involve selling the same product at a higher price, but rather offering a more advanced or enhanced version of the product. Option D is incorrect because up-selling can also involve selling products to existing customers, not just new ones.